Opening Hours
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Monday to Friday 8.00 am – 8.00 pm Weekend – Saturday – 9.00 am – 4.00 pm Sundays and Public Holidays Closed

Billing Arrangements
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This is a mixed billing practice. We bulk bill all children under the age of 16 and all DVA patient. Healthcare card holders and pensioners will be charged a concessional fee. Fees payable on the day of Consultation. Consulting Fees Schedule Consessional Fee for Health Care Card Holders and Pensioners All children’s under the age…

Procedures
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All procedures may attract Facilities Fee. Please discuss with receptionist at the time of Booking Appointment.

Antenatal / Pregnancy Check
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Consulting Fees Schedule Consessional Fee for Health Care Card Holders Sarkon Medical Centre supports the Mid Wife Care program run by Albury Wodonga Health. All patients who have been accepted into the midwife care clinic will be offered a total of 3 bulk billed visits with Dr Priya Kondappan which will usually be at 36…

Telephoning Your Doctor
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You can contact the doctor during normal opening hours. Ph +61 2 6080 8442. If the doctor is with a patient, a message will be taken and the reception staff will advice you when it is likely that the doctor may return your call. If you are calling for emergency assistance, please hang up immediately…

Getting the Results of any Test or Procedure
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You will be contacted by our reception staff to make an appointment with your doctor if results need urgent discussion. You do not need to make an appointment to discuss routine results. You will be notified by your doctor at the time of your appointment about when you need to ring the surgery for routine…

Home Visits
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Home visits are available to palliative care patients and nursing home patients of the practice or by arrangement with your doctor for patients whose condition prevents them from attending the clinic.

Reminder System
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Our practice is committed to preventive care. We may send you a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of the system, please let us know at reception.

Management of Your Personal Health Information
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Your medical record is a confidential document. It is the policy of the practice to maintain security of personal health information at all times and to ensure that the information is only available to authorized members of staff only. We abide by the National Privacy Principles at www.privacy.gov.au/index.html

Your Rights
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If you have a problem, we would like to know about it. Please feel free to talk to your doctor or receptionist. We always welcome comments and suggestions regarding the care you receive at this practice. You may prefer to write to us using our suggestion box or alternatively, you may prefer to contact the…

Health records
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Our practice is participating in electronic health records. It lets your doctors and other health clinicians share information about your health and treatment.

Special Services
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For patients who do not speak English or who are more proficient in another language a free selective interpreting service is available on prior request.